친구와 생긴 오해 풀기
상대의 감정을 단정하지 않고 내 말의 의도와 듣고 싶은 마음을 전해요.
상대가 먼저 건네는 첫 문장
You seemed upset after our last conversation. Can we talk about it?
이 대화에서 연습하는 것
영향을 인정하고 의도를 설명한 뒤 상대의 관점을 열린 질문으로 듣기
말이 막힐 때 — 4HJ 구조대 3단계
- 1단계
I’m sorry my words came across that way...
내 말이 다르게 들렸을 수 있음을 인정하며 대화를 시작해보세요.
- 2단계
의도 설명과 상대 이야기 듣기 중 먼저 할 문장을 골라요.
I was trying to explain my concern, not criticize you.
I’d like to understand how the conversation felt for you.
- 3단계
I’m sorry my words came across as critical. That wasn’t my intention, and I’d like to hear how you saw it.
사과, 의도, 듣고 싶은 마음을 짧게 이어 말해보세요.
대화가 이어지는 흐름
Thanks for talking with me. What part of our last conversation felt different to you?
I appreciate you explaining your perspective. What would you like me to understand better?
That helps me see the impact. Is there anything I should clarify about what I meant?
I want us to move forward well. What would feel like a fair next step?
I am glad we talked openly and listened to each other. Thank you for staying with the conversation.
더 이어가고 싶다면
Is there something you wish we had said differently at the time?
How should we handle a similar misunderstanding in the future?